Privacy – Cookie Statement

Your privacy is of great importance to Stroap. We therefore adhere to the Privacy Act. This means that your data is safe with us and that we always use it properly. In this privacy statement, we explain everything we do at the Stroap BV web store with information we learn about you. If you have questions or want to know exactly what we track about you, please contact us.

1. Handling order

When you place an order with us, we use your personal information to handle it properly. We may then give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.

To do this, we use your payment information, date of birth, naw information, gender, email address, phone number and billing address. We do this based on your consent. We keep this information until your order is completed and for seven years thereafter (legal retention requirement).

2. Statistics and profiling.

We keep statistics on the use of our web store, but this is done anonymously at all times. With these statistics, we improve our online store to show only relevant information, for example. We may combine your personal data to learn more about you. Of course, we will respect your privacy at all times. If you don’t want this, you can always tell us.

To do this, we use your phone number, email address, ip address, naw data, billing address and gender. We do this based on your consent. We keep this information for one year.

3. Contact form and newsletter

The contact form allows you to ask us questions or make requests.

To do this, we use your e-mail address, phone number and naw data. We do this based on your consent. We keep this information until we are sure you are satisfied with our response.

You can subscribe to our newsletter. In it you will read news, tips and information about our products and services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link. Through your account, you can also communicate this. Your email address will be added to the list of subscribers only with your permission. This data will be kept until you cancel the subscription.

4. Your account

Certain areas of our web store require you to register first. You must then provide information about yourself and choose a username. With that, we create an account, which you can log into with that username and a password of your choosing.

To do this, we use your naw data, e-mail address, date of birth and gender. We do this based on your consent. We keep this information until you cancel the account.

We keep this information so you don’t have to fill it out over and over again and so we can more easily contact you when needed at the web store. You can edit information through your account whenever you want.

5. Advertising

We would like to send you advertisements about sales and new products or services. This is what we do:

  • by post
  • by email
  • via social media

You can object to this advertising at any time. Each letter tells you how to do that. Each e-mail contains an unsubscribe link. You can block us or use the unsubscribe option. Through your account or the portal, you can also submit this.

6. Disclosure to other companies or institutions

We only give your personal data to other companies or institutions if it is necessary for our online store or if we are required to do so by law (for example, if the police demand it in case of suspected crime).

We cooperate with certain companies. So these partners can get your personal data. They make sure ads contain as many interesting or fun sales as possible. This is necessary to deliver to you what you purchased. Our online store includes social media buttons. With this, the operators of these services collect your personal data.

7. Cookies

Our web store uses cookies. Cookies are small files where we can store information so you don’t have to fill it in every time. But it also allows us to see that you are visiting us again.

When you visit our online store for the first time, we display a message explaining cookies. In doing so, we will ask for your consent to the use of these cookies.

You can disable the placing of cookies through the browser, but some things of our web store will then no longer work properly.

We have agreements with other companies that place cookies. Yet we do not have complete control over what they themselves do with the cookies. So read their privacy statements as well.

8. Security

Personal data security is of great importance to us. To protect your privacy, we take the following measures:

Access to personal data is protected by a username and password – We use secure connections (Secure Sockets Layer or SSL) that protect all information between you and our website when you enter personal data.

9. Changes to this privacy statement.

When our online store changes, we naturally have to update the privacy statement as well. So always note the date above and check regularly for new versions. We will do our best to announce changes separately as well.

10. Inspection, modification and deletion of your data.

If you have any questions or want to know what personal data we hold about you, you can always contact us. See contact information above.

You have the following rights:

  • Get an explanation of what personal data we have and what we do with it
  • access to the exact personal data we have
  • having errors corrected
  • having outdated personal data deleted
  • revocation of consent
  • object to a particular use

Please make sure you always clearly identify who you are so we can be sure we are not modifying or deleting data from the wrong person.

11. Filing a complaint

If you feel that we are not helping you properly, you have the right to file a complaint with the regulator. It is called the Personal Data Authority.